Terms and Conditions Agreement
This agreement is a contract between the customer (“you”) and camillagough
The terms and conditions under which you may purchase products from camillagough are set out below. Please read the following information carefully before placing your order with camillagough.
By completing the customer application process and using camillagough, you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.
This agreement exists between you and camillagough once camillagough receives and accepts an order. No obligation to sell or supply the goods will arise until the order is received and accepted. Each order may be accepted by camillagough at its absolute discretion. Each order is a separate agreement.
Camilla Gough reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing such notice to you.
You are licensed to use camillagough website on your computer for your use in purchasing goods from camillagough. You acknowledge that you are not permitted to make any other use of the camillagough website.
Intellectual Property Rights
You acknowledge that camillagough or its related corporations own or are licensed to use all intellectual property rights in camillagough (including, but not limited to, any images, photographs or text which appears on the website). You agree that you will make no representation to the contrary, and that you must not use or copy camillagough in any manner which is inconsistent with the rights of the owner or licensee of such intellectual property rights.
You acknowledge that any trademarks or logos which appear on the camillagough website are owned by or licensed to camillagough, and that you must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.
To the extent permitted by law, you agree that any liability of camillagough arising out of or in connection with any breach of any express of/or implied warranty or condition in respect of goods or services supplied to you through the use of camillagough will be limited to:
- If the condition relates to the goods, the replacement of the goods or the supply of equivalent goods; and
- If the condition relates to the services, the supplying of the services again or the payment of the cost of having the services supplied again.
You agree that the entire risk arising out of installation, downloading, use or performance of camillagough remains with you. To the extent permitted by law, you release and discharge camillagough and its related corporations from all forms of direct, special indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this agreement) arising out of or in connection with camillagough or this agreement, including, without limitation, loss or damage caused by the negligence of camillagough or its related co-orporations.
Notification of Changes
camillagough may add to, delete, or otherwise change any of the terms of this agreement. Your use of the camillagough service will constitute your deemed acceptance of such changes.
Privacy and Security
We are committed to respecting your privacy. At camillagough, we ensure that all the information you provide to us will be collected and managed in accordance with the Australian Privacy Act. We will never disclose your personal information to persons or entities outside of camillagough.
We want you to feel completely confident in ordering from camillagough. As such, we have created a secure transaction environment. Our online ordering system uses SSL (Secure Socket Layer) technology – the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to camillagough. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. camillagough utilizes the Geotrust SLL digital certificate, with 256-bit encryption to achieve this.
Price of Goods and Payment
You shall pay for the goods at the time you place your order.
camillagough accepts Visa, Mastercard and American Express.
Please email us if you would prefer to pay via internet transfer.
All prices quoted on camillagough are in Australian Dollars and will be processed in Australian Dollars.
The amount billed to your credit card or debited from your account may differ slightly to the price shown at the checkout due to the currency conversion and any bank fees you may incur.
The price you shall pay for the goods shall be the price specified on the website. You also agree to pay the delivery and handling fee including goods and services tax (Australia only) which camillagough is required to collect from you. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; the payment of these is necessary to release your order from customs on arrival.
The prices listed do not include shipping costs. This information will be added onto the total price in your shopping cart.
Prices quoted are correct at the time of printing but are subject to change without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
Purchase Orders and Delivery of Goods
You will place an order with camillagough by selecting goods, entering your personal information and payment details and pressing the “Place Order” button.
Anyone at the delivery address who receives the goods shall be presumed by camillagough to be authorised to receive the goods on your behalf.
If there is no-one at the delivery address at the time of delivery, you will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 9am-5pm Monday to Friday. Exact delivery times cannot be given.
International orders may incur additional import taxes and/or customs duties on your order and you will be responsible for paying these duties to release your order from customs upon arrival.
All purchases sent by camillagough are covered by insurance until the parcel has been received and signed for.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
As all packages are insured, please contact us immediately if a package has been lost or damaged in transit so we can organise a claim and discuss refund or replacement options with you.
Availability of Product
We will always endeavor to ensure items in our online store are available. However, as our pieces are made by hand, multiple orders may have been placed on a particular item so the order lead-time may have to be re-evaluated once we have received your order. In this instance, we will contact you within two days to offer you a replacement and to provide you with a timeframe as to the availability of the item.
Cancellation of an Order
If you need to cancel an order, please contact us immediately via email. Our agreement with you only comes into existence once we have both confirmed your order and your order has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders then cannot be cancelled and will be subject to our terms, conditions and policies relating to the Returns and Exchanges (see below).
Exchanges and Returns
All products are handmade by camillagough. Before your order is shipped to you, we will thoroughly check and package each item to ensure that they are in the perfect condition before they are sent to you.
Please choose carefully as we do not offer any refund for purchases made or orders placed.
Refunds will only be considered if the piece is faulty and this is taken on a case-by-case basis.
If you are not entirely delighted with the product that you have chosen, you may return it to us within 21 days of receiving your parcel. We will be more than happy to offer you an exchange for another item or a credit note, provided that the product/s are returned complete and unworn, with the original packaging and accompanied by the original sales receipt emailed to you at the time of purchase.
For more information on exchanging your piece, please email us at camillagough.
Credit notes are valid for 3 months from the exchange of your order and are redeemable by email.
To exchange your piece, please email us to advise. We will reply with the relevant information. Exchanges must be made by Express Post with insurance (domestically) and Registered Post with insurance (internationally). camillagough will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items).
Once an exchange has been received and has cleared a quality check, we will process the exchange or provide you with a credit note as requested. camillagough reserves the right to deny an exchange or return if it does not meet our returns policy.
We can offer to have your ring resized for a small fee if you order the wrong size. Please contact us within 21 days of receiving your parcel and we will take you through the relevant information.
Credit notes are valid from 3 months from the date of exchange and are redeemable via email. They are not redeemable for cash.
If you would like to utilise a credit note for an online purchase or a custom order at camillagough, please contact us directly about your purchase.
Repairs and alterations
We suggest that you periodically return your camillagough pieces to our workshop for professional maintenance. Professional maintenance will include polishing the surface of the precious metal and cleaning gemstones plus checking the wear and stability of gemstone settings.
We are happy to repair or refinish any damaged piece originally made by camillagough. Please email us with the details of your repair and we will reply with a quote and timeline before proceeding with your repair or alteration.
If you take a camillagough piece to another jeweller for repair we cannot take any further responsibility or continue to maintain or repair the particular item.
We want a camillagough piece of jewellery to be a cherished over a lifetime. Caring for jewellery correctly will give it the best chance of becoming a treasured heirloom and enjoyed for generations.
It is best to avoid contact with hard materials that can scratch and chip precious metals and gemstones. We advise not wearing camillagough jewellery at the gym, while undertaking manual labour, including gardening, and whilst in and around a pool. We recommend that our jewellery avoid contact with harsh and abrasive materials such as other metals, concrete, bleach, chlorine or sulfur.
Apply make-up, hairspray and perfume before putting on camillagough jewellery.
If you are unsure as how to best clean your camillagough jewellery, or if you think that it needs to be repaired or refinished, please don’t hesitate to ask us.
For specific care instructions, please see our care guide.
Packaging and Labelling of Goods
All goods sent from camillagough will be packaged in the most suitable packaging for the item/s purchased to ensure protection of the item whilst in transit. Care instructions are included with each order and should be strictly followed.
All items purchased from camillagough will be presented in our signature packaging.
A care information card is included with each order or purchase from camillagough, along with a handwritten note including specific notes on your piece. Please click here for general care information or email us if you have any questions.
We can provide an independent valuation with your custom made order. This document is useful for Australian residents only. It can be used as documentation for insurance purposes for special items such as wedding and engagement rings, or those with a sentimental attachment. The independent valuation is an additional cost of $100 and will be posted separately once your order has been completed. This document includes a certificate and images of the piece for your records.
If you would like a purchase valuation to accompany your purchase, please contact us to arrange this service.