Customer Service

Ring sizes

How your ring fits you is such a personal thing – some people prefer a looser fit, whereas others prefer it to be quite tight. When a person is sized by a jeweller, they are looking for a ring that will have a bit of resistance when going on over the knuckle with a bit of movement or spin once it’s sitting on the base of the finger. Ultimately though, they are guided by you and how you feel comfortable.

There are many different ring sizing systems used worldwide. camillagough works with standard Australian sizes, we can however convert any supplied ring size to a standard Australian ring size. If you are unsure of your ring size, please contact us and we will take you through the process of obtaining your ring size in more detail.



Commissioning a custom made ring

For the ring to be a perfect fit we require an accurate ring size.  If the person receiving the ring isn’t able to attend our workshop we need you to provide us the correct ring size that corresponds to the intended finger it will be worn.  We can change the size of our rings however we aim for a perfect fit to avoid the inconvenience and cost of adjusting the size.  A custom made ring is a unique design made especially for you so we will not exchange a custom made ring, instead we will alter the size.

Please note that rings of the same size may have a slightly different fit depending on their design. Top heavy rings may feel a little looser as the weight of the top of the ring will cause it to spin around the finger. Whereas wider rings will feel a little tighter due to the increased surface area on the finger. We will discuss the specifics of your ring size as part of the commissioning process.



Care information

We want your camillagough jewellery to be cherished over a lifetime. Caring for jewellery correctly will give it the best chance of becoming a treasured heirloom and enjoyed for generations.

It is best to avoid contact with hard materials that can scratch and chip precious metals and gemstones.  We advise that you don’t wear camillagough jewellery at the gym, while undertaking manual labour (including gardening) and whilst in and around a pool or the beach. We recommend that our jewellery avoid contact with harsh and abrasive materials such as other metals, concrete, bleach, chlorine or sulfur.

Apply make-up, hairspray and perfume before putting on camillagough jewellery.

We suggest that you periodically return your camillagough pieces to our workshop for professional maintenance, including polishing the surface of the precious metal and cleaning gemstones plus checking the wear and stability of gemstone settings.

We are happy to repair or refinish any damaged piece made by camillagough. Please email us with the details of your repair and we will advise you of how best to proceed.

If you take a camillagough piece to another jeweller for repair we cannot take any further responsibility or continue to maintain or repair the particular item.

If you are unsure as how to best clean your camillagough jewellery, or if you think that it needs to be repaired or refinished, please don’t hesitate to ask us.


Storing fine jewellery

Your camillagough piece should be stored in its original box or in a separate compartment of a jewellery box or pouch.  Jewellery is less likely to be scratched if it is stored without contact from other objects.


Gold and platinum

All precious metals will scuff and wear naturally over time with daily wear. To maintain the polish of 18ct gold or platinum, camillagough jewellery can be gently rubbed using the supplied jewellery cloth. It is best to be gentle when using a cleaning cloth as using too much force may damage the surface of the gold.  Care must be taken using a cleaning solution with stone-set jewellery as gemstones can be damaged.



The best way to care for camillagough jewellery set with gemstones is to protect your piece from impact against hard and abrasive surfaces.  A diamond can chip and scratch with force at the right angle!  We recommend that you clean your diamond and gemstone jewellery regularly.  Cleaning removes make-up, moisturiser, sunscreen and oil from your skin and everyday dirt that builds up and clouds the brilliance of a gemstone.

Most diamond and precious stone camillagough jewellery (with the exception of pearls, opals and emeralds) can be cleaned in warm water with a mild detergent. Use a small soft paintbrush to wipe behind a gemstone to remove stubborn grime and dry with a soft cloth.  Pearls, opals and emeralds are porous and should only be cleaned using an untreated, dry and soft cleaning cloth. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaning or polishing agents.

Diamonds, rubies and sapphires will generally be safe in an ultrasonic cleaner however many other gems are delicate and we don’t recommend cleaning them in the same way.  A loose gem can be shaken from its mount in an ultrasonic cleaner so this cleaning method is best undertaken by our workshop.

Many gemstones and especially pearls are delicate and can be damaged by extreme temperatures, metals, perfumes, cosmetics and household chemicals.



Pearls are soft and porous and very delicate! Apply make-up, hairspray and perfume before putting on camillagough pearl jewellery as the chemicals in these products can over time damage pearls. camillagough pearl jewellery should only be cleaned using an untreated, soft and dry cleaning cloth. We do not recommend polishing our pearl jewellery with polishing cloths that have been treated with cleaning or polishing agents. It is important not to leave pearl jewellery immersed in water, if necessary use a damp cloth to wipe pearl jewellery clean and dry with a soft untreated cleaning cloth.  Store your pearl jewellery wrapped in a soft cloth to protect it from rubbing against harder gems, metal or abrasive objects.


Sterling silver

Sterling silver naturally tarnishes over time, especially when exposed to salt air or products containing sulfur, chlorine or bleach. Typically, silver that is regularly worn requires less care so we suggest that you wear your silver jewellery regularly!  Sterling silver is best cleaned using a silver cleaning cloth or solution. Too much force when using a cleaning cloth may damage the surface finish of the metal.  Make sure to always follow the instructions on the cleaning solution and dry your piece with a soft cloth.  Be careful not to leave your silver piece in a cleaning solution for too long, 30 seconds is plenty before rinsing clean, although some particularly tarnished pieces do benefit from repeating this process a few times!


Terms and Conditions

This agreement is a contract between the customer (“you”) and camillagough.

The terms and conditions under which you may purchase products from camillagough are set out below. Please read the following information carefully before placing your order with camillagough.

By completing the customer application process and using camillagough, you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.

This agreement exists between you and camillagough once camillagough receives and accepts an order. No obligation to sell or supply the goods will arise until the order is received and accepted. Each order may be accepted by camillagough at its absolute discretion. Each order is a separate agreement.

Camilla Gough reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing such notice to you.



You are licensed to use camillagough website on your computer for your use in purchasing goods from camillagough. You acknowledge that you are not permitted to make any other use of the camillagough website.


Intellectual Property Rights

You acknowledge that camillagough or its related corporations own or are licensed to use all intellectual property rights in camillagough (including, but not limited to, any images, photographs or text which appears on the website). You agree that you will make no representation to the contrary, and that you must not use or copy camillagough in any manner which is inconsistent with the rights of the owner or licensee of such intellectual property rights.

You acknowledge that any trademarks or logos which appear on the camillagough website are owned by or licensed to camillagough, and that you must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.



To the extent permitted by law, you agree that any liability of camillagough arising out of or in connection with any breach of any express of/or implied warranty or condition in respect of goods or services supplied to you through the use of camillagough will be limited to:

  1. If the condition relates to the goods, the replacement of the goods or the supply of equivalent goods; and
  2. If the condition relates to the services, the supplying of the services again or the payment of the cost of having the services supplied again.

You agree that the entire risk arising out of installation, downloading, use or performance of camillagough remains with you. To the extent permitted by law, you release and discharge camillagough and its related corporations from all forms of direct, special indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this agreement) arising out of or in connection with camillagough or this agreement, including, without limitation, loss or damage caused by the negligence of camillagough or its related co-orporations.


Notification of Changes

camillagough may add to, delete, or otherwise change any of the terms of this agreement. Your use of the camillagough service will constitute your deemed acceptance of such changes.


Privacy and Security

We are committed to respecting your privacy. At camillagough, we ensure that all the information you provide to us will be collected and managed in accordance with the Australian Privacy Act. We will never disclose your personal information to persons or entities outside of camillagough.


Repairs and alterations

We suggest that you periodically return your camillagough pieces to our workshop for professional maintenance. Professional maintenance will include polishing the surface of the precious metal and cleaning gemstones plus checking the wear and stability of gemstone settings.

We are happy to repair or refinish any damaged piece originally made by camillagough. Please email us with the details of your repair and we will reply with a quote and timeline before proceeding with your repair or alteration.

If you take a camillagough piece to another jeweller for repair we cannot take any further responsibility or continue to maintain or repair the particular item.


Packaging and Labelling of Goods

All goods sent from camillagough will be packaged in the most suitable packaging for the item/s purchased to ensure protection of the item whilst in transit. Care instructions are included with each order and should be strictly followed.


Gift wrapping

All items purchased from camillagough will be presented in our signature packaging.


Product care

A care information card is included with each order or purchase from camillagough, along with a handwritten note including specific notes on your piece. Please click here for general care information or email us if you have any questions.



We can provide an independent valuation with your custom made order. This document is useful for Australian residents only. It can be used as documentation for insurance purposes for special items such as wedding and engagement rings, or those with a sentimental attachment. This document includes a certificate and images of the piece for your records.

If you would like a purchase valuation to accompany your purchase, please contact us to arrange this service.