Shipping Terms & Conditions
You will place an order with camillagough by selecting goods, entering your personal information and payment details and pressing the “purchase” button.
Anyone at the delivery address who receives the goods shall be presumed by camillagough to be authorised to receive the goods on your behalf.
If there is no-one at the delivery address at the time of delivery, you will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 9am-5pm Monday to Friday. Exact delivery times cannot be given.
International orders may incur additional import taxes and/or customs duties on your order and you will be responsible for paying these duties to release your order from customs upon arrival.
Currently, international orders will only be sent to the following countries: New Zealand, UK, USA, Canada, Japan and Singapore. Please contact us if your country isn’t on the list as we will endeavour to arrange an alternate delivery.
Immediate Delivery items
Immediate Delivery orders received by 9am AEST on a business day and pending credit verification, will be dispatched within 24 hours.
Orders made on a Saturday, Sunday or a Public Holiday will be dispatched on the following business day.
Custom-made, Standard Orders and Pre-Order items
Any Custom made, Standard Order or Pre-Ordered items will have a longer delivery period, as these items are handmade once your order has been received.
You will receive an email with information regarding the expected date of completion and anticipated delivery times.
Please contact us if you require a speedier delivery.
You will receive a follow-up email once your order is ready to be dispatched, updating you on the delivery times for your order.
Standard Order items:
Any piece listed with a Standard Order time will be made to order.
Please allow 28 business days until shipping.
(Please note, these order times do not include shipping, weekends or public holidays)
Pre-Order items:
This piece is made to order and requires an extended delivery time.
Please allow up to 6 weeks until shipping, this is variable and a sooner date can be arranged where possible.
(These order times do not include shipping, weekends or public holidays)
Domestic Delivery (Australia Only)
For all domestic orders, a shipping fee of $10AUD will be charged.
We will endeavor to deliver your order within 3 business days. However, depending on when your order is processed and your location, your order may be delivered within 24 hours for Australian metropolitan areas. Please allow 2-5 business days for your order to arrive in any Australian regional areas.
Please note that the shipping times do not include weekends or public holidays.
All orders sent within Australia will be sent using the Australia Post Platinum Express Post network. Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery can take up to 3 business days. Your signature will be requested upon delivery.
At peak times there may be delivery delays, however our customer service team will keep you informed. If you do not receive your order in the timeframe specified, please contact us.
International Delivery
For all international orders, we offer one flat rate of $50 AUD.
Currently, orders will only be sent to the following countries: New Zealand, UK, USA, Canada, Japan and Singapore. Please contact us if your country isn’t on the list as we will endeavour to arrange an alternate delivery.
Orders will be sent using the Australia Post Express Post International service. Delivery of your order may take 7-10 business days.
Please note that the shipping times do not include weekends or public holidays.
You may be liable for import and/or customs duties on your order and you will be responsible for paying these duties to release your order from customs upon arrival.
At peak times there may be delivery delays, however our customer service team will keep you informed. If you do not receive your order in the timeframe specified, please contact us.
Insurance
All purchases sent by camillagough are covered by insurance until the parcel has been received and signed for.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
As all packages are insured, please contact us immediately if a package has been lost or damaged in transit so we can organise a claim and discuss refund or replacement options with you.
Tracking
Once your parcel has been processed, you will receive email confirmation to advise you of the delivery.
Your tracking number will be included in this email.
If you would like to track your delivery, you will be able to do so through the Australia Post website.